Returns & Exchanges

At Pure Peak Orchards, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, please contact our customer support within 48 hours of delivery with your order number and clear photos of the item and packaging. After verification, we will arrange a replacement or provide an appropriate resolution.

Due to the nature of our products, including dry fruits, spices, condiments, saffron, and health & wellness items, we do not accept returns or exchanges for products that have been opened, used, or damaged after delivery. Products must be returned in their original, sealed packaging and in unused condition to be eligible for a return or exchange.

Refunds, where approved, will be processed to the original payment method within 5–10 business days after the returned product has been received and inspected. Shipping charges are non-refundable unless the return is due to our error.

For any questions or assistance, please contact our customer support team. We are committed to resolving concerns promptly and ensuring a smooth shopping experience.